Written by Remi Delhaye
Last update: Thursday, Jan 02, 2025
How do I set up Timetables?
You can define a timetable for your team, and you can also define timetables for each of your team members. if you'd like.
To define a timetable for your Polaria team:
- Sign into your account by going to polaria.ai
- Open the Routing section from the left-hand side menu.
- Select the Timetable, Days off page from the Routing section.
- You should see 3 options: Edit my team's timetable - Edit my team's days off - Team members page
- Click on Edit my team's timetable.
- You can configure a timezone for your team's timetable, and configure the days and times that your team is online.
To define timetables for your Polaria team members:
- From your Timetable page, click on the Team members page.
- Choose the team member whose timetable you would like to set up.
- Click on Actions - Timetable & Days off.
- Click on Edit timetable.
- Here, it works the same as your team's timetable: you can choose a timezone and configure times and days your team member works.
Regarding Team members' timetables: If you are an admin, you can set up every team member's timetable. If you are not, you can only configure your own.
- When the team's timetable is set to available and that one team member out of 5 is "off", live chat can occur.
- When the team's timetable is set to available and all of the team members are "on", live chat can occur.
- When the team's timetable is set to available but all team members are "off", live chat cannot occur.
- When the team's timetable is set to unavailable but a team member is "on", live chat cannot occur.
- When the team's timetable is set to unavailable and team members are "off", live chat cannot occur.
When a team member's timetable is undefined in Polaria, their timetable will be identical to the team timetable.
What if I have multiple brands?
If you have multiple brands on one Polaria account, you can access them from the top right-hand corner. (next to the toggle).
Our timetables are scoped by brand:
If, for brand 1 in particular, you would like to be available only on specific days, all you have to do is:
- Go onto your timetable, from the Timetable and Days off page.
- Set your timetable for that specific brand, either your team timetable or even your team member one.
- Save your timetable.
Then, if you wish, you can go to brand 2, and do the same there.
