How do I create a new Knowledge Base post?

What should I do if I don’t have any existing posts in my Knowledge Base?

If you have no existing posts in your Knowledge Base, and it’s your first time posting, just follow these simple steps to get started:

1. Go to your Knowledge Base page. You’ll find this page in your left-hand side menu, under Knowledge Base > Posts.

2. On the left-hand side of this page, you’ll see the Categories bar. You’ll be able to Create a New Category from here.

3. Next, you can either create a sub-category, if you need one, or opt for writing your first Knowledge Base post. You can do this easily by clicking on the Create a new post button.

What should I do if I already have posts in my Knowledge Base?

If there are already posts in your Knowledge Base, all you have to do is follow these steps:

1. Pick the category your article should belong to. If this category doesn’t exist yet, please refer to the steps above.

2. When you’ve clicked on the right category, you’ll be able to see the Create a new post option. By clicking on this, you’ll be able to write your new Knowledge Base post.

How do I write a new Knowledge Base post?

Writing a new Knowledge Base post is easy. You’ll have a direct preview of what your post will look like once it’s published, thanks to our WYSIWYG technology.

Thanks to our Knowledge Base post editor, you’re able to add text, images, videos, and links to your articles, to give your customers everything they need.

You can add keywords to your posts, to allow your chatbot and your users to find the posts they’re looking for in the easiest way.

Thanks to our multilingual tool, you’re able to translate your posts into the languages you need. Got French users? Perfect, translate your post into French and give them the best experience possible, in their native language! You’ll be able to translate your posts into as many languages as you have activated! (You can enable/disable languages from the Settings page of your account).