Do you want to search in all categories or in this category ?
With Polaria, you can easily import an existing Knowledge Base with just a few clicks!
On the left menu, enable the Knowledge Base feature and then click-on Set up.
You will then be redirected to a page where you can upload an already existing Knowledge Base. Here you can import a file using .csv format.
Polaria will then automatically populate all fields based on similar categories. If you see any blanks, just click on the drop-down menu and choose the field for the post column that you can then view.
Finally, you will get a confirmation message once your post(s) has(have) been uploaded.
Note: If you try to upload an article that is already in your Knowledge Base, the file will automatically update.
You have successfully completed your import! 🚀
Exporting your Polaria Knowledge Base is very simple, just go to the Knowledge Base feature page > Set Up and click on Export my knowledge base.
The Knowledge Base is then automatically saved in your download as a .csv file.
You have successfully completed your export! 🚀
If you have any questions about importing or exporting your Knowledge Base, feel free to contact us via the chatbox, we'd love to talk to you! 😁
How to effectively use the essential features of our product